Why am I not able to upload documents?

Why am I not able to upload documents?

If you experience issues when uploading documents, it is often because the files are too large or in a wrong format. Your browser may also be too old.

Large documents
You can attach documents with a size of up to 4 MB for each file and a maximum of 10 MB in total. If your files take up too much space, you can either compress them or save them in multiple smaller sizes.

Unsupported browser
The error usually occurs if you use a slightly older browser that is no longer supported. This could be Internet Explorer. Problems usually disappear if you use a newer browser such as Microsoft Edge or Google Chrome.

Documents must be in the following format

  • PDF
  • Word
  • OpenOffice

Unsupported picture files:

  • JPG
  • PNG
  • TIFF
  • BMP

If you have followed all recommendations above, and still experience problems, we suggest restarting your browser. 

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